Shipping policy

Golden Heir

At Golden Heir, we are committed to delivering your order safely and in a timely manner. Please review the information below to understand how shipping works with us.

All orders are processed within 1–3 business days, excluding weekends and holidays. Once your order has been processed, it will be shipped using the selected shipping method at checkout. You will receive a confirmation email with tracking details once your order has been dispatched.

Shipping times are estimates and may vary depending on your location, shipping method, carrier delays, or customs processing. Golden Heir is not responsible for delays caused by shipping carriers, customs authorities, or circumstances beyond our control.

Shipping fees are calculated at checkout based on your location and selected delivery option. Any applicable taxes, duties, or customs fees are the responsibility of the customer and are not included in the item price or shipping cost unless stated otherwise.

Please ensure that your shipping address is entered correctly at checkout. Golden Heir is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If an order is returned to us due to an incorrect address, additional shipping fees may apply to resend the package.

Once an order has been delivered to the address provided, responsibility for the shipment transfers to the customer. Golden Heir is not responsible for lost, stolen, or missing packages marked as delivered by the carrier.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos of the item and packaging so we can assist you promptly.

For any shipping-related questions or concerns, please contact us at  goldenheir.office@gmail.com . We’re always happy to help.