Refund policy

Return & Refund Policy

Golden Heir

At Golden Heir, we take pride in the quality of our products and want you to love your purchase. If something isn’t right, we’re here to help.

Returns

We accept returns within 30 days of delivery. To be eligible for a return:

The item must be unused, unworn, and in its original condition
All original packaging, tags, and accessories must be included
Proof of purchase is required

Items returned without meeting these conditions may not be eligible for a refund.

Non-Returnable Items

The following items are not eligible for return:

Gift cards
Final sale or clearance items
Custom or personalized products
Items showing signs of wear, damage, or alteration

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within 5–10 business days.

Shipping costs are non-refundable unless the return is due to an error on our part.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us within 48 hours of delivery.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us immediately with clear photos of the item and packaging so we can resolve the issue quickly.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service, as Golden Heir is not responsible for lost return shipments.